24/7 SMS · Escalation Rules · Voice-Trained · Booking Inline
24/7 Text
Responder
She answers in seconds.
At 9pm. On a Sunday.
Amanda is your 24/7 SMS responder. A customer texts your number — Amanda replies in seconds with a draft that sounds like you, in your voice. She qualifies the lead (project type, scope, budget signal), books a call inline if they're ready, and escalates to you on the rules you set ("if the job sounds over $10k, ping me immediately"). The call you missed at 7pm is now a booked consult on Tuesday morning.
$149/mo · Pro tier · Setup: Twilio number, voice training, escalation rules
Seconds
Reply time. Day or night.
74% of contractor calls go unanswered (NextPhone analysis, 2025). Most leads who text never get a reply at all. Amanda replies within seconds, regardless of the time of day. Leads that used to vanish are now qualified, classified, and queued for you to review at your next break.
What it actually does
The 9pm text is the whole game.
Owner-ops who advertise — Google Ads, yard signs, Yelp, Nextdoor — get inbound texts at all hours. The lead at 9:43pm Sunday wants a quote on a deck stain. You don't see it until Monday morning, by which point they've texted three competitors and booked the one who replied first. Leads contacted within 5 minutes are 100× more likely to convert than leads contacted at 30 minutes (MIT Lead Response Management Study). Owner-ops know this. Owner-ops also have lives.
Amanda is an SMS responder trained on your business and your voice. Customer texts your number — Amanda replies in seconds. She qualifies the lead through natural conversation: project type, scope, timeline, budget signals, across 4–8 messages that feel human. When the lead is ready to book, she offers 2–3 time slots from your calendar and locks in the one they pick. When your rules say to escalate — "over $10k," "out-of-market," "sounds urgent" — she sends you an SMS with the conversation summary and a one-tap link to take over. You see every conversation in the CRM and can intervene at any point. Most operators tune her voice and rules for 2–4 weeks, then let her run on auto.
Answering services like Ruby and MyOperator cost $200–500/mo, route to humans who don't know your business, and can't book calls inline. Generic chatbots and CRM auto-replies are scripted templates — useful for almost nothing. None of those options are voice-trained or capable of an actual qualifying conversation. Amanda isn't the auto-reply. Amanda is the conversation.
Amanda works standalone — point a Twilio number at her, tune her voice and rules, she runs. Pair her with Lead & Customer Hub ($99/mo) and qualified leads auto-create as records with the conversation attached. Add Operator AI (from $50/mo) and you can text "show me what Amanda's been working on overnight" for a summary. With Estimating Engine ($149/mo), Amanda can pull pricing context to ballpark a quote mid-conversation. With Follow-Up Automation ($99/mo), her bookings sync to your schedule and trigger the booked SOP. The standalone version handles 24/7 SMS. The paired version is your operations system answering the phone for you.
The conversation view
Amanda's dashboard. Every thread. Every rule.
AERYS
CRM
AMANDA
14 conversations today · 6 bookings · 2 escalations to you · 8s avg reply
Marcus T. · Exterior paint
9:47 PM
Tuesday 2pm works
Booked callRivera Properties · Commercial
8:12 PM
Ballpark for 12-unit complex, ASAP
Escalated to youDanielle K. · Cabinets
7:55 PM
Do you do cabinet refinishing?
ActiveJen & Rob S. · Interior
4:22 PM
Great, see you Thursday!
ResolvedPaul O. · Fence stain
2:08 PM
Out of area — Amanda flagged
ResolvedMarcus Torres
(407) 555-0871 Yard sign Booked callFirst contact: tonight · Exterior · Two-story · ~2,400 sqft
Hi, do you guys do exterior painting?
9:43 PM
Hi! Yes, exterior is one of our specialties. What's the project — house, deck, fence, something else?
Amanda · 9:43 PM · 7s
Two-story house, beige currently, want to go navy blue
9:44 PM
Nice — navy on a two-story is a great look. How many sq ft roughly, and any timeline you're working with?
Amanda · 9:44 PM · 6s
Maybe 2,400 sqft, hoping early next month
9:45 PM
Got it. We can definitely hit that timeline. The owner does an in-person walkthrough for estimates this size — would Tuesday at 2pm or Wednesday at 4pm work for you?
Amanda · 9:45 PM · 8s
Tuesday 2pm works
9:47 PM
Booked — you'll get a confirmation text and email shortly. Anything else you want us to know before Tuesday?
Amanda · 9:47 PM · 6s · Booked
Active escalation rules
If project value sounds > $10,000 — escalate to owner via SMS within 5 minutes
If customer mentions "urgent" or "today" — escalate to owner immediately
If conversation goes 8+ messages without booking — escalate to owner for review
Painting · LBV reference. Same dashboard for landscaping, power washing, and pool service — Amanda qualifies trade-specific signals (service scope, recurring vs. one-time, equipment type). Demo data — Marcus Torres and conversation content are fictional.
Inside the module
Five tools in one SMS thread.
Voice-Trained Conversational AI
Amanda's writing style is trained on your existing customer conversations during onboarding. She doesn't sound like a chatbot — she sounds like you. Tunable per trade. Most operators tweak voice for 1–2 weeks, then it locks.
Voice tuning
Training source
● 847 messages imported · Voice lockedLead Qualification Through Natural Conversation
Amanda gathers project type, scope, timeline, budget signal, and decision-maker through a 4–8 message conversation that feels human. Structured-data extraction runs in the background — by the time she escalates or books, you have a qualified lead record, not a transcript to parse.
Extracted from conversation
Inline Booking
Amanda has access to your calendar. When the conversation hits a booking-ready signal — timeline, scope, decision-maker all present — she offers 2–3 specific time slots and books the one the customer picks. Confirmation texts and emails fire automatically.
Booking confirmation sent
Escalation Rules Engine
Configure when Amanda should pull you in. Rules like "value > $X," "keyword: urgent," "out-of-service-area zip," "competitor mentioned," "complaint detected." When triggered, you get an SMS with the conversation summary and a one-tap link to take over. Most operators run 4–8 active rules.
SMS sent to owner
Rule triggered: commercial complex detected
Operator Override + Conversation Takeover
FlagshipAny conversation in progress, you can take over from your phone or the dashboard. Amanda goes silent for that thread. You have the keyboard, full conversation history visible, and the customer's extracted data in a panel beside the thread. Hand back when done. The customer never knows the difference — the reply comes from the same number either way.
Manual mode · Amanda paused for this thread
You're now handling this conversation. Amanda will not reply until you hand back. Type your reply below or tap "Return to Amanda" when done.
Texts back in under 2 minutes.
The flow
From text to booked call in one thread.
Customer texts your business number.
Twilio routes the inbound message to Amanda's webhook. Under 2-second pickup. Your number can forward, or we set up a Twilio number during onboarding.
Amanda replies, qualifies, decides.
Voice-tuned response within seconds. Structured-data extraction runs on every customer message — project type, scope, timeline, budget signal.
Outcome: book, escalate, or keep qualifying.
Booking goes to your Calendar with full conversation attached. Escalation goes to you via SMS with a one-tap takeover link. Continued qualifying stays with Amanda.
Lead lands in Lead & Customer Hub with full record.
When paired with Lead & Customer Hub ($99/mo), the customer record auto-creates or matches existing. Conversation attached. Source attribution preserved.
The switch
What changes when you stop missing the 9pm text.
The old way
Aerys 24/7 Text Responder
Pair with Lead & Customer Hub ($99/mo) for auto-record creation. Pair with Operator AI (from $50/mo) to query Amanda's overnight activity via chat. Pair with Estimating Engine ($149/mo) to ballpark quotes inline.
By trade
Same seconds-fast reply. Different signals.
Amanda recognizes painting-specific signals — exterior vs. interior vs. cabinets, square footage estimates, paint grade questions ("can you do Sherwin Williams Duration?"), color specifics. She can ballpark a per-sqft range when paired with Estimating Engine. Voice tuned to short messages and quick clarifying questions — the way most painting owner-ops actually text.
Connections
Plays nice with.
Universal · every trade
Twilio
SMS provider. Required. Twilio number procurement and routing handled during setup.
Anthropic Claude API
The conversational brain. Handles voice training, qualification, and reply generation.
Google Calendar
Two-way booking sync. Amanda reads availability and writes events. Calendar event includes full conversation.
iOS / Android
Full dashboard on mobile. Take over conversations and adjust rules from your phone.
Aerys modules · recommended pairings
Every Aerys module Amanda connects to either feeds her data (so she answers better) or receives data from her (so leads don't fall through the cracks).
Lead & Customer Hub $99/mo Recommended Auto-creates lead records from Amanda conversations. Conversation attached. Source attribution preserved.
Operator AI from $50/mo Query Amanda's overnight activity via chat ("show me what Amanda worked on last night"). Take over conversations through the chat interface.
Estimating Engine $149/mo Amanda can pull pricing context to ballpark a quote inline during the qualifying conversation. Reduces the "how much?" dead-end.
Follow-Up Automation $99/mo Bookings Amanda makes sync to your production schedule. Triggers the booked SOP (confirmation email, pre-estimate checklist, crew notification).
Email Command Center $99/mo Amanda conversations thread alongside email in a unified view. One tab for all customer communication, regardless of channel.
Pricing
$149/month. Setup included.
Flat rate. No per-text overage. Unlimited conversations. Setup is a 2-week tuning window: Twilio number, voice training on your existing SMS history (or templates), escalation rules configured to your comfort level, Google Calendar integration. Director check-ins during the tuning window dial in the initial config.
Billing starts when SMS goes live
24/7 Text Responder uses SMS, which requires Twilio carrier approval (typically 1–3 weeks for small businesses). When you add this module to your cart, your card is not charged for it at checkout. The $149/mo subscription starts on the day your SMS goes live, not before. You pay for what you can use.
What's included
·All five tools (voice-trained AI, qualification, inline booking, escalation rules, operator override)
·Twilio number procurement + routing setup
·Voice training on your existing SMS history (or trade templates)
·Escalation rules configuration based on your comfort level
·Google Calendar integration (two-way sync)
·2-week tuning window with Director check-ins
·iOS / Android responsive dashboard
·Unlimited users. No per-seat pricing.
Optional one-time upgrades
Advanced voice training (deeper conversation analysis, A/B style testing)$1,500
Multi-number setup (separate residential / commercial / referral attribution)$1,500
Custom escalation logic (multi-condition rules, CRM lookups, keyword banks)$1,500
Twilio SMS usage billed separately at Twilio's rates (~$0.0079/text). For a typical operator receiving 200–400 inbound texts/month, Twilio is $2–4/mo additional.
$149/mo
24/7 Text Responder
2-week tuning window · typically 7–10 days to deploy
Add to your cart Book a demo firstBest with
Lead & Customer Hub +$99/mo
For auto-record creation from every Amanda conversation. Conversation attached, source preserved.
Add both to cartFAQ
The questions you're about to type.
Stop missing the 9pm text.
Add 24/7 Text Responder to your cart and book a call. We'll review your SMS history, train Amanda's voice, configure escalation rules to your tolerance for after-hours interruption, and have her answering inbound texts within 7–10 days.