Legal
Terms of Service
Last updated: May 11, 2026
The deal in plain English
You're paying us a monthly fee. We're deploying and operating software for your trades business. We try really hard to make it work, and we'll give you your money back if it doesn't.
Who can sign up
You must be at least 18 years old and authorized to enter into a contract on behalf of your business. Aerys Software is sold to operators of legitimate trades businesses (painting, landscaping, power washing, pool service, and similar). We reserve the right to decline service to anyone, including for reasons of legal compliance, capacity, or fit.
Subscriptions and billing
- Monthly fee. Your subscription is billed monthly via Stripe, charged on the day of the month you signed up.
- Setup fee. The integration fee (one-time) is charged at signup and is non-refundable once we've started your deployment.
- SMS modules. If you add 24/7 Text Responder or Operator AI, your monthly billing for those modules starts when your Twilio A2P 10DLC approval completes — typically 4–12 weeks after signup.
- Cancel anytime. Cancel at any time by emailing cj@aeryssoftware.com. Your subscription ends at the end of your current billing period.
Refunds
If something we built doesn't work or you're unhappy in the first 30 days, email us and we'll refund the most recent monthly fee. Setup fees are refundable only if we haven't started deployment.
Acceptable use
Don't use Aerys for anything illegal. Specifically:
- Don't use our SMS modules to send messages to people who haven't consented (TCPA compliance is your responsibility when sending to your customers).
- Don't use our cold email module to send to lists you didn't ethically obtain.
- Don't use our AI advisor or Operator AI to generate content that violates Anthropic's usage policies.
- Don't share your account login with anyone outside your business.
Your data
Your data is yours. We process it to deliver the services you signed up for. Details are in our Privacy Policy and DPA.
Our service
We make every reasonable effort to keep our services online and working. We're a small company — sometimes things break. We'll fix them as fast as we can. We do not guarantee 100% uptime; we aim for 99% in any given month.
If we have to do scheduled maintenance, we'll give you advance notice.
Liability
Our maximum liability to you for anything related to our service is the amount you paid us in the prior 12 months. We're not liable for indirect damages, lost profits, or business interruption beyond that.
Changes to these terms
When we update these terms, we'll change the "Last updated" date at the top. For material changes, we'll email customers directly. Continued use of our services after a change constitutes acceptance.
Disputes
If we have a disagreement, let's try to work it out by email first. If we can't, disputes are governed by Florida law and resolved in the courts of Orange County, Florida.