Smart-Triage Reputation
Review Manager
Ask for reviews. Catch the bad ones before they hit Google.
Auto-asks for a review after every job. Smart triage sends 5-star customers to Google. Sends anything less to a private form that comes to you — so you can fix it before it goes public. AI drafts your replies for one-click approval. Same workflow Birdeye and Podium charge $300–500/mo for, at $99/mo.
$99/mo · Pro tier · Setup: brand-matched survey, AI voice training, smart triage routing, Google integration
+50%
More reviews in month one.
The auto-ask catches customers right when they're happiest — when you've handed over the keys. Most reviews come from satisfied customers who simply never got asked. We ask for them. The result: more 5-star reviews on Google, fewer 1-stars where they hurt you.
Reviews are how strangers find you. They're also where unhappy customers go for revenge when they can't reach you directly. Most owner-ops handle reviews reactively: a Google alert pings, you read the bad one, you scramble to respond, the damage is already public. Meanwhile, the happy customers who would have left 5-stars never got asked. So you end up with 4 reviews where you should have 40, and a 1-star you didn't see coming.
Review Manager flips both sides. The moment a job is marked complete, the customer gets a smiley-face survey. Tap the 5-star face and they go straight to Google to leave a public review. Tap anything less and they go to a private feedback form that comes to you — never public. You see the complaint, you call, you fix it. The review never hits Google because it never had to. AI drafts your reply to every public review you do get for one-click approval. Operators see review volume jump sharply in month one — often by multiples vs baseline.
The triage is the differentiator. Birdeye and Podium ask for reviews too — but they route every response to public profiles regardless of star rating. We route by rating: 5-star public, anything less private. That single workflow change converts what would be a 2-star Google review into a phone call where you can actually fix the problem. Most negative reviews are fixable when caught early.
Review Manager pairs with Lead & Customer Hub ($99/mo). The Hub triggers the auto-ask when a job is marked complete and stores review history on each customer's record. Without the Hub, you trigger asks manually — which works but loses the auto-fire-on-completion behavior that makes the +50% outcome real. Most owner-ops run both as the foundation pair.
The two views
What the customer sees · what you see.
What the customer sees
Subject
How did we do?
From: CJ at LBV Painting · To: lisa.henderson@example.com
Hi Lisa,
Thanks for trusting us with your interior repaint. The crew said you and the family were a pleasure to work with.
Two minutes of your time — how did we do?
😞
1★
🙁
2★
😐
3★
🙂
4★
😄
5★
Tap a face to leave your rating. We read every one.
Sent via Aerys Review Manager · LBV Painting · Kissimmee, FL
What you see
AERYS
REVIEW MANAGER
Recent Activity
Last 7 days · 47 review requests sent
47
Sent
34
Responded
28
5★ → Google
6
≤4★ → Private
3
Awaiting reply
"Crew was clean, on time, and the trim work is incredible..."
Posted to Google
"Tap to send to Google →"
Awaiting your tap
"Honest, professional, would recommend..."
AI reply approved
PRIVATE FEEDBACK
Carmen Ramirez · 1★
"Crew arrived 90 minutes late on Thursday and the door trim has visible drips. I called twice, no callback yet."
"Tap to send to Google →"
Awaiting your tap
"Good work, took longer than I expected..."
AI reply approved
"Best painters we've worked with..."
Posted to Google
No response yet
Painting · LBV reference. Demo data — the Hendersons, Carmen Ramirez, the Patel family are fictional. The red-highlighted negative-feedback row is the smart-triage outcome: 1★ rating routed to private feedback before it could hit Google.
Inside the module
Five tools, one reputation flow.
Smart Survey
Smiley-face email sent automatically after the job. 5-star tap goes straight to your Google Business Profile. Anything less goes to a private form that comes to you. One tap, mobile-first, branded to your shop. The triage happens before the customer ever hits a public platform.
How did we do?
😞
🙁
😐
🙂
😄
5★ → Google
Public review posted
≤4★ → Private
Owner notified directly
Auto-Trigger After Job
When a job moves to "Complete" in your Hub, the survey fires within 24 hours. Adjustable: same-day, 2-day, or 7-day delay. Adjustable: SMS instead of email, or both. Adjustable: primary contact only or all contacts on the customer record.
Job marked Complete · Henderson Family
via Lead & Customer Hub · 9:42 AM
Survey sent automatically
No manual action required
AI-Drafted Replies
For every Google review you get (good or bad), AI drafts your reply in your voice. You review, edit if needed, click to publish. Trained during setup from 5–10 of your past replies. Negative reviews get a careful acknowledge-and-fix-offer reply.
Direct integration: Google Business Profile. Yelp and Facebook supported via cross-post links — copy the AI reply, paste into Yelp/FB. Direct posting on the roadmap.
Suggested reply
Thanks so much, Priya — clean, on-time work is what we aim for every job. Glad the trim landed right. — CJ
Private Feedback Routing
When a customer taps 4-stars-or-less, they go to a private form that comes to you, not Google. You see the complaint within minutes via SMS or email. Call the customer, fix it, log the resolution back into the Hub. The review never hits Google because the customer never had to escalate.
Recent Activity Dashboard
FlagshipOne view of everything: requests sent, surveys back, private feedback received, public reviews posted, AI replies awaiting approval. Daily Google polling. Filter by status. Click any row for full review text and reply history. Your reputation in one screen.
47
Sent
28
5★ posted
6
Private
3
Awaiting
AI reply approved · posted
Awaiting your tap to send to Google
AI reply approved
Owner action required · call now
More 5-star reviews. Fewer bad ones.
The flow
How it works.
Job marked complete
Job moves to "Complete" in Lead & Customer Hub. Trigger fires. 24-hour delay default; same-day, 2-day, or 7-day options. Email, SMS, or both.
Customer gets smiley survey
Mobile email or SMS with a 5-face survey. One tap. Most customers respond within 24 hours. Branded to your shop — your logo, colors, voice.
Smart triage fires
5-star tap → straight to your Google Business Profile to leave a public review. Anything less → private form to you. The escalation path stops before Google.
Loop closes
For 5★ Google reviews, AI drafts your reply for one-click approval. For private feedback, you get an SMS or email with a "Call now" button. Resolutions log back to the Hub.
The switch
What changes when reviews run on a system.
The old way
Aerys Review Manager
Replaces Birdeye, Podium, or NiceJob's review-request and triage features at $99/mo vs their $200–500/mo. Pair with Lead & Customer Hub ($99/mo) for the auto-fire-on-complete trigger that makes the +50% outcome real.
By trade
Same flow, different inputs.
For painting, the survey fires 24 hours after final walkthrough. The smart triage matters most here because color is subjective — a customer mildly unhappy with a shade often becomes a 3-star Google review unless caught privately first. Private routing converts those into phone calls where you adjust the shade or do a touch-up before the review goes public. About 6 of 47 monthly requests typically route to private — most of those never become public 1–2★ reviews because the issue gets fixed.
Connections
Plays nice with.
Universal · every trade
Google Business Profile
Direct integration: post AI-drafted replies. Daily review polling.
SendGrid
Transactional email for survey delivery and owner alerts.
Twilio
SMS surveys (optional) and SMS alerts on private feedback.
Yelp / Facebook
Cross-post links — copy AI-drafted reply, paste into Yelp or FB.
Aerys modules · the Hub is required
Review Manager needs Lead & Customer Hub for the auto-trigger to fire on job completion. Standalone (manual triggers only) is possible but loses the +50% outcome.
Lead & Customer Hub $99/mo Required Fires the auto-trigger when a job moves to Complete. Stores review history on the customer record.
Email Command Center $99/mo Survey emails and customer responses log to the Hub timeline as part of the customer record.
24/7 Text Responder $149/mo When a customer replies to an SMS survey, the response logs into the customer record automatically.
Follow-Up Automation $99/mo Optional: trigger a follow-up sequence to customers who don't respond to the first survey within 7 days.
Production Scheduler $179/mo Job completion in the Scheduler can fire the review trigger (alternative to Hub-driven).
Operator AI from $50/mo Answers questions about review trends — "show me our worst-rated jobs this quarter" — pulled from Hub data.
Pricing
$99/month. Setup included.
No contracts. Setup hours bundled in. Deploy in 7–10 days, billing starts when you go live. Most operators see results in month one.
What's included
·All five tools (smart survey, auto-trigger, AI replies, private routing, Recent Activity dashboard)
·Auto-fire on job-complete trigger via Hub (required pairing)
·Smiley-face survey email or SMS, configurable delay (24-hour default)
·Smart triage: 5★ → Google. ≤4★ → private feedback.
·AI-drafted replies to every Google review (in your voice, set up during deployment)
·Daily Google review polling
·Yelp + Facebook cross-post links (direct posting on roadmap)
·Recent Activity dashboard with filter by status
·Per-customer review history on Hub records
Optional upgrades
Custom AI training on your past review responses$1,000 one-time
Migration from Birdeye / Podium / NiceJob$497 one-time
White-glove onboarding$2,500 one-time
$99/mo
Review Manager
Setup included · typically 7–10 days to deploy
Add to your cart Book a demo firstRequired with
Lead & Customer Hub +$99/mo
For the auto-fire-on-complete trigger. The Hub is the spine that makes the +50% outcome real.
Add both to cartOr: claim the first 90 days free.
Cold outreach offer for new customers — book a 30-min discovery call to qualify.
Common questions
FAQ.
Stop chasing reviews. Start filtering them.
Add Review Manager to your cart and book a call. We'll walk through your existing review process, configure the smiley survey for your shop, deploy in 7–10 days, and have you running auto-triage by month end.
Or claim the first 90 days free via our outreach offer — book here.